FAQs
Do you ship worldwide?
Yes! LBC for Domestic shipments and DHL Express/UPS/FedEx for International shipments.
How long does shipping take?
Domestic shipping takes anytime between 1-7 business days; International shipping takes anytime between 3-10 business days. Tracking numbers will be sent via e-mail. Please allow 1-2 business days for us to pack and get your order ready for shipment.
Will there be additional charges for International orders?
Play Pocket does not cover any duties or taxes, and all orders are sent on a Delivery Duty Unpaid basis. All additional charges, if any, vary per country thus, we cannot predict them nor do we have control over them.
Can I change my delivery address?
Unfortunately, we cannot change the delivery address once order is confirmed.
What are your modes of payment?
Credit/Debit card via PayPal or PayMongo, Bank Transfer & GCash.
Why is my order delayed?
If you have any concerns regarding delays with your parcel, please contact the courier directly. We are not responsible for lost packages once orders are fulfilled on our part & are handed to the partner courier.
What size are your socks?
Our socks are designed to fit a wide range of sizes (one size fits all), typically ranging from US WOMEN'S 5-10. If you have any more questions regarding the overall fit, feel free to DM us on Instagram @playpocket.studio or email us at
playpocket.studio@gmail.com.
Do you accept returns and exchanges?
Please refer to our Returns & Exchanges page.
How do I wash my grip socks?
Kindly refer to the actual product detail pages per sock design for more information (Machine wash cold. Hand wash preferred. Hang to dry. Do not bleach). Additionally, each product includes a hangtag with instructions and reminders on how to wash and care for your grip socks properly.